Publisher: Philoware Limited, trading as “Constituency”
Registered office: PhilHQ, Foxford, Co. Mayo, F26 PP40, Ireland
Contact: support@constituency.ie | +353 1 524 1024
1.1 These Terms & Conditions (“General Terms”) govern access to and use of the website and platform available at constituency.ie (the “Service”).
1.2 By creating an account or using the Service you confirm that you have read, understood and agree to be bound by these General Terms and the documents they reference (including the Representative Terms, Citizen Terms, Acceptable Use, Privacy Notice and Cookie Policy).
1.3 If you do not agree, you must not use the Service.
“Citizen” means a private individual who submits or manages a Case.
“Representative” means an elected public representative or authorised staff member using the Service.
“Case” means an issue raised by a Citizen for action by a Representative and managed via the Service.
“Content” means any text, images, files or data uploaded to the Service.
“Platform” means the Constituency web application and related APIs.
“Philoware”, “we”, “us”, “our” means Philoware Limited.
3.1 The Service enables Citizens to create Cases and Representatives to manage them. Cases may be Public (viewable on the public website) or Private (visible only to the selected Representative and their authorised staff).
3.2 Hosting: the Platform is hosted on Amazon Web Services (AWS) in eu-west-1 (Ireland) using EC2 (application), S3 (file storage) and RDS/PostgreSQL (database).
3.3 Access: the Service may be accessed via modern mobile, tablet or desktop browsers.
4.1 You must provide accurate information, keep credentials confidential, and enable two-factor authentication (2FA).
4.2 You are responsible for all activity under your account. We are not liable for unauthorised access arising from lost/compromised passwords, phishing or failure to enable 2FA. Support is available.
5.1 You must comply with the Acceptable Use Policy (AUP): no unlawful, harmful, threatening, harassing, racist or obscene material; no malware or attempts to circumvent security; no bulk political campaigning or spam.
5.2 We operate automated profanity/threat filtering; flagged submissions may be blocked, redacted or removed.
6.1 Your Content remains yours. You grant Philoware a worldwide, royalty-free, non-exclusive licence to host, store, process and display your Content solely to operate the Service, including sharing with the selected Representative and their authorised recipients to progress a Case.
6.2 Public Cases: you acknowledge the Content is placed in the public domain; do not include personal data you would not publish publicly. We will not display personal identifiers on public pages.
6.3 Platform IP: all intellectual property in the Platform (software, design, trademarks) is owned by Philoware or its licensors. Except as expressly permitted, you must not copy, modify, reverse-engineer or create derivative works of the Platform.
7.1 The Service integrates with third-party tools (e.g., email/SMS providers, analytics, identity checks). We are not responsible for third-party terms or availability. Use is subject to their terms and privacy notices.
8.1 We use reasonable endeavours to provide a secure and available Service but do not guarantee uninterrupted or error-free operation.
8.2 We may change, suspend or discontinue features with notice where practicable.
9.1 Representative seat licences are billed monthly in advance via Stripe on the first day of the billing period; invoices are available in the settings dashboard.
9.2 Pricing is tiered by role (Councillor, Senator, TD/Politician, MEP) and seat type (Elected vs Assistant/Staff). Citizens use the Service free of charge.
10.1 GDPR applies. Our Privacy Notice and Data Processing Agreement (for Representatives as Controllers) form part of these Terms.
10.2 With consent, Philoware may use aggregated or anonymised analytics (e.g., categories, volumes, resolution times, locations, public/private ratios) for service improvement and marketing. No personal data will be published without a separate lawful basis.
11.1 The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
12.1 To the maximum extent permitted by law, Philoware shall not be liable for: (a) loss, corruption or inaccessibility of data, files or Cases; (b) unauthorised access due to compromised credentials or failure to use 2FA; (c) lost profits, revenue, goodwill or indirect/consequential loss.
12.2 Our total aggregate liability to you arising out of or in connection with the Service shall not exceed the greater of €100 or the fees paid by you to Philoware in the 12 months preceding the claim.
12.3 Nothing excludes or limits liability for fraud, fraudulent misrepresentation, or death/personal injury caused by negligence.
13.1 You shall indemnify and hold harmless Philoware against claims arising from your Content, your breach of these Terms, or your breach of law.
14.1 We may suspend or terminate access for breach of these Terms, the AUP or law.
14.2 You may close your account at any time (citizens) or cancel per the Representative Terms (representatives).
15.1 We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use constitutes acceptance.
16.1 These Terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction.
