REPRESENTATIVE TERMS OF SERVICE

The Representative, including Political Participant Representative, represents and warrants that they are a duly elected public office holder and/or an authorised member of staff acting within the scope of official functions. The Representative shall access and use the Platform solely in the exercise of official duties and not for personal, commercial, or unrelated political campaign purposes. Constituency reserves the right to require verification of official status and may suspend access where such status cannot be reasonably verified. For Political Participant Representative, verification shall include the submission of at least five (5) verified articles from established media outlets evidencing their public role or participation.

Nothing in these Terms shall be construed as creating an agency, employment, partnership, or fiduciary relationship between Constituency and any Representative. Representatives act independently in the exercise of their public functions such that Constituency does not supervise, direct, or control the Representative's official conduct or communications. The Representative acts independently in the exercise of public functions and retains full discretion in decision-making.

The Representative acknowledges and agrees that certain profile information, such as name, official role, constituency affiliation, related professional details and other relevant details, may be displayed on the public-facing interface of the Platform for the purpose of enabling civic engagement and transparency. The Representative further acknowledges that such information may be accessible to Users and may be indexed, cached, or made available by third-party search engines or external services beyond the control of the Platform.

For all Citizen Case Content submitted to, assigned to, accessed by, exported by, or otherwise handled by the Representative, the Representative acts as independent Data Controller. The Representative is responsible for identifying and documenting a lawful basis, complying with transparency obligations, responding to data subject requests, applying appropriate safeguards, and complying with any statutory, ethical, public-office, record-keeping, disclosure, or data-protection obligations applicable to the Representative. Constituency acts as Data Processor only for the limited purposes of hosting, storing, transmitting, securing, supporting, and technically facilitating Citizen Case Content through the Platform, and only on documented Controller instructions except where required by law. The Representative acknowledges that any failure to comply with applicable data protection laws may give rise to regulatory investigation or enforcement action by the competent supervisory authority.

Representatives shall (a) access Case data only for legitimate constituency or official purposes; (b) not export, scrape, or reuse Case data for unrelated political campaigning or commercial use; (c) implement appropriate safeguards for confidential or sensitive data; and (d) use such data for marketing purposes only where the citizen has provided prior consent.

Where a Representative exports, downloads, transmits, stores, prints, forwards, discloses, or otherwise uses Citizen Case Content outside the Platform, that activity constitutes independent processing by the Representative as Data Controller. The Representative is solely responsible for ensuring that such processing has a lawful basis, is limited to a lawful and compatible purpose, is kept secure, is retained only for as long as necessary, and is disclosed only to recipients who may lawfully receive it. The Representative must not use unprotected downloads where secure share-link functionality or controlled encrypted export functionality is available and reasonably suitable for the intended purpose. Constituency shall implement appropriate safeguards, including watermarking, identifiers, access controls, audit logging, and other suitable measures to maintain traceability and integrity of Case data from export through subsequent use. Constituency shall not be responsible for any use of exported Case data outside the Platform environment.

Representatives and Political Participant Representative acknowledge that communications addressed them may, in certain circumstances, become subject to statutory disclosure under applicable Freedom of Information legislation or other lawful disclosure obligations.

Representatives shall not: (a) use Case data for personal enrichment; (b) transfer data to third parties without a lawful basis; (c) engage in discriminatory profiling; (d) use automated scraping tools; (e) capture or distribute screenshots of any case details, citizen information, or any part of the Platform; and (f) share or permit the use of the Representative's account login with any other person, including administrative staff.

The Representative shall maintain appropriate technical and organisational safeguards to protect access credentials and Case data against unauthorised access, alteration, disclosure, or misuse, and shall ensure that all devices used to access the Platform are reasonably secured and protected. The Representative shall promptly notify Constituency of any suspected or actual unauthorised access, disclosure, loss, misuse, or compromise involving Platform credentials or Citizen Case Content, including after export or download where the incident may affect the Platform, other users, or Constituency's systems.

The Representative shall retain sole responsibility for the legality, accuracy, and substance of any communication issued or published via the Platform and shall secure that no content submitted, transmitted, or made available is unlawful, defamatory, discriminatory, misleading, or otherwise in breach of applicable law, such that the Platform shall not be deemed the publisher of, nor assume liability for, communications authored or disseminated by Representatives through the Platform.

The Company may suspend or restrict Representative access where (a) there is evidence of unlawful use; (b) data protection violations occur; (c) security risks arise; (d) required by law or regulatory order; (e) such suspension does not interfere with official public office functions outside the Platform; or (f) when there are fraudulent or misleading articles submitted in support of verification by Political Participant Representatives.

Representatives agree to indemnify the Company against claims arising from unlawful processing of personal data, defamatory or unlawful communications, breach of statutory duties, or misuse of exported Citizen Case Content, except as otherwise provided by law. Nothing in these Terms creates an agency, employment, or fiduciary relationship between Constituency and the Representative. Constituency does not control, supervise, or direct the Representative's official conduct, case-handling decisions, statutory duties, or responses to Citizens. The Representative retains full and independent discretion and responsibility for all such matters.

Representatives shall cooperate fully and in good faith with any lawful investigation, inquiry, audit, or enforcement action conducted by a competent supervisory authority, regulatory body, court, or other public authority in connection with their use of the Platform, including by providing accurate and complete information, preserving and producing relevant records, and implementing corrective measures where lawfully required. The Company may disclose information relating to such use where necessary to comply with applicable law, provided that nothing herein shall require disclosure of information protected by legal professional privilege or other mandatory confidentiality protections under applicable law.