Constituency — Terms & Conditions (General)

For Citizen Case content: the selected Representative (Controller); Philoware acts as Processor. For Representative account/admin data and website visitor data: Philoware Limited is Controller. Data Protection Officer: dpo@constituency.ie

Account data: name, email, phone, role, organisation. Case data: issue title/description, location, attachments, status, messages. Technical data: IP address, device/browser, logs, cookies (see below). Verification data: ID document details (citizens), deleted after verification with a hash retained for audit for up to 12 months.

Provide the Service (contract / public task for representatives’ work). Security & fraud prevention (legitimate interests; legal obligation). Analytics & improvement (legitimate interests; consent where cookies are non-essential). Marketing (aggregated/anonymised analytics; consent for electronic marketing).

With the selected Representative and authorised staff. With third-party processors (hosting, email/SMS, security, identity checks). With authorities where required by law.

Account data: active account + 12 months. Case data: per Controller instructions. Logs: 12 months. Back-ups: 30 days.

Access, rectification, erasure, restriction, portability, objection. Requests: dpo@constituency.ie — response within 30 days.

Hosting on AWS Ireland; encryption in transit and at rest; 2FA; RBAC; testing; ISO 27001 programme ongoing.

Data Protection Officer: dpo@constituency.ie. You may complain to the Data Protection Commission (DPC) in Ireland.

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