Platform Rules & Safety

These Community Guidelines establish the standards governing conduct, communications, and content on the Platform. The Platform operates as a neutral intermediary facilitating civic engagement. Nothing in these Guidelines shall be interpreted as imposing a general monitoring obligation, nor as conferring editorial responsibility upon the Company for User-generated content. These Guidelines are adopted to ensure compliance with applicable laws.

Users shall engage respectfully and in good faith. Communications must not contain unlawful threats, harassment, racial and religious, intimidation, or knowingly false factual allegations. Civic criticism of public officials is permitted and protected, subject to compliance with applicable defamation and hate speech laws. Users remain solely responsible for the legality and accuracy of statements made. The Platform does not adjudicate the truth of political or civic claims but may restrict content where there is prima facie evidence of unlawfulness.

Users must warrant that any personal data submitted to the Platform has been collected and disclosed in compliance with applicable data protection laws. Where Users submit personal data relating to another identifiable individual, they must have a valid lawful basis for processing, including, where applicable: ● the data subject's freely given, specific, informed and unambiguous consent; ● necessity for the performance of a contract to which the data subject is party; ● compliance with a legal obligation; ● protection of vital interests; ● performance of a task carried out in the public interest; or ● legitimate interests that are not overridden by the rights and freedoms of the data subject. Users shall not submit content that infringes privacy rights, including doxxing, unauthorised disclosure of contact details, medical data, or data relating to criminal allegations without lawful basis. Users acknowledge that Public Cases may be indexed by search engines as described in the Citizen Terms. Users must ensure that any information submitted is provided in good faith and to the best of their knowledge and belief, and is true, accurate, and not misleading. Users must not submit content that infringes third-party intellectual property rights, including copyright. Content relating to ongoing criminal investigations, active court proceedings, or legally confidential matters must not be submitted where publication could interfere with due process or violate applicable law. The Platform operates as an independent technology service provider and is not affiliated with, endorsed by, or acting on behalf of any government body, political party, or public authority unless expressly stated, and the Platform may review, moderate, remove, or restrict content where necessary to comply with these Terms or applicable law.

Where content or conduct violates these Guidelines or applicable law, the Company may take proportionate measures including content removal, restriction, temporary suspension, or account termination in accordance with the Terms of Service (General) herein.

The Platform may be used solely for lawful civic engagement purposes. Users shall not use the Platform for commercial advertising, automated data harvesting, political microtargeting, or activities unrelated to legitimate constituency matters. To ensure equitable access to system resources and prevent abuse, the Platform may impose reasonable limits on the number of concurrently active Cases per User. Moreover, use of certain Platform functionalities may be limited to Users with verified eligibility or constituency connection, as defined in the Terms of Service and verification policies.

Users shall not attempt to compromise system integrity, interfere with authentication mechanisms, bypass access controls, conduct scraping, or exploit vulnerabilities. The Platform requires identity verification for Citizens and Representatives through submission of government-issued identification, which is subject to manual human review. Users shall not create accounts using false identity information, impersonate public officials, or submit fraudulent identification documentation.

Circumvention of moderation systems, including repeated reposting of removed unlawful content, coordinated harassment campaigns, or use of alternate accounts to evade suspension, is prohibited.

Suspension shall occur only where necessary and proportionate, including where required by law or to prevent serious harm. Users shall be informed of the reasons for suspension and may avail of the appeals process described below.

The Platform may employ a combination of automated detection mechanisms (including spam filtering, keyword flagging, pattern recognition systems, and abuse-detection tools) and human review to identify potential violations of these Guidelines. All Private and Public Cases, including titles, descriptions, comments, attachments, and petitions, are subject to pre-publication review prior to becoming visible on the Platform. Any decision to restrict, remove, suspend, or otherwise limit content or accounts is subject to meaningful human review. Users subject to content restriction or account measures will receive a statement of reasons and, where applicable, access to an internal complaint-handling mechanism in accordance with applicable intermediary service regulations.

Where the Platform decides to remove, disable access to, restrict visibility of, demote, or otherwise limit access to content, or to suspend or terminate a User account, the affected User shall receive a clear, specific, and reasoned statement of decision. The statement of reasons shall, where applicable: ● identify the type of restriction imposed; ● specify whether the decision concerns allegedly unlawful content or content incompatible with these Guidelines; ● indicate the legal provision or specific policy rule relied upon; ● describe the facts and circumstances forming the basis of the decision, including whether the decision followed a notice submitted by a third party or resulted from automated detection tools; ● clarify whether automated means were used in the decision-making process and the role of human review; ● provide information on available redress mechanisms, including the internal complaint-handling system and, where applicable, out-of-court dispute settlement options. A statement of reasons may be limited where disclosure is restricted by law enforcement confidentiality obligations, legal privilege, or other statutory prohibitions.

Users who are subject to content removal, restriction, suspension, termination, or other moderation measures may challenge such decisions through the Platform's internal complaints-handling mechanism. Complaints must be submitted within a reasonable period from notification of the decision. The Platform shall review appeals in a timely, diligent, non-discriminatory, and objective manner. Appeals shall be assessed by a human reviewer who was not solely responsible for the original decision and who is appropriately trained in the application of these Community Guidelines and relevant legal standards. The review shall consider the User's arguments, any additional context provided, and the applicable legal or policy basis. Following review, the User shall receive a reasoned outcome confirming, reversing, or modifying the initial decision. Where applicable, Users shall also be informed of the possibility of pursuing certified out-of-court dispute settlement procedures or judicial remedies in accordance with applicable intermediary service regulations.

The Company shall publish, at least annually and in a clear, accessible, and machine-readable format where applicable, aggregated transparency information concerning its content moderation activities, in accordance with applicable intermediary service regulations. All transparency reporting shall be aggregated and anonymised and shall not disclose personal data or confidential investigative information. The publication of transparency information shall not be construed as an admission of liability, nor as an assumption of general monitoring obligations. All moderation actions, content edits, redactions, account restrictions, and enforcement measures are time-stamped and logged for accountability and audit purposes. Such records are retained in accordance with applicable data protection law and may be disclosed to competent authorities where required by law. This clause supplements, and does not replace, the Company's statutory duties of cooperation with competent authorities or regulatory bodies, including those set out in the Representative Terms of Service and applicable law.

Content that constitutes a criminal offence under Irish law or EU law, including incitement to violence, terrorist content, fraud, or threats, is prohibited. Where the Platform becomes aware of allegedly illegal content, whether through user notice, trusted flagger notification, or automated detection mechanisms, it may remove or restrict such content in accordance with applicable intermediary service regulations.

Content that is defamatory within the meaning of the Defamation Act 2009 (Ireland), including publication of false statements damaging to reputation, is prohibited. The Platform may likewise remove content where there is credible evidence of defamatory unlawfulness. Civic criticism of public officials and matters of public interest remains permitted; however, content that exceeds lawful opinion and constitutes defamatory assertion of fact may be restricted where there is credible and substantiated evidence of unlawfulness.

Content that incites violence or hatred against individuals or groups based on protected characteristics, including race, religion, nationality, gender, sexual orientation, disability, or other legally protected grounds, is prohibited. Content that promotes discrimination, exclusion, or hostility in violation of applicable equality legislation may also be restricted where unlawful.

The publication, disclosure, or processing of personal data without a lawful basis under applicable data protection law is prohibited. This includes: ● doxxing or disclosure of private residential addresses or contact details; ● disclosure of health data, political opinions, or other special categories of personal data without a lawful condition for processing; ● publication of personal data relating to criminal allegations where no lawful basis exists; ● use of the Platform to collect or disseminate personal data for unlawful profiling/harassment. ● False representation or misrepresentation of identity such as impersonation This provision shall be interpreted consistently with the Platform's Privacy Policy and Data Processing Agreement and does not alter the allocation of controller and processor responsibilities described therein.

Public petitions hosted on the Platform are tools for civic expression and awareness and are not affiliated with, nor do they constitute, any statutory or parliamentary petition procedure under Irish law. Petition support must originate from verified user accounts. The use of automated scripts, fabricated accounts, coordinated inauthentic behaviour, or artificial amplification mechanisms is prohibited. The Platform may remove or restrict petitions where there is credible evidence of manipulation, fraud, or violation of these Guidelines or applicable law.