Constituency.ie — Community Guidelines
(Public & Private Cases)

Operator: Philoware Limited (trading as “Constituency”) Address: PhilHQ, Foxford, Co. Mayo, F26 PP40, Ireland Contact: support@constituency.ie • +353 1 524 1024 Data Protection: dpo@constituency.ie (responses within 30 days) Hosting: Amazon Web Services (Ireland, eu-west-1) Security: ISO/IEC 27001 certification in progress

These Guidelines apply to all content and activity on Constituency.ie, including case text, comments, attachments, petitions and profiles, for both Private and Public cases. By submitting a case (Citizens) or creating an account (Representatives), you confirm acceptance of these Guidelines, the Terms & Conditions, Privacy Notice and Acceptable Use Policy.

Accuracy: Provide information that is true to the best of your knowledge. Identity: Use your own identity. Government ID verification is mandatory and manually reviewed (no AI decisioning). Security: Keep credentials confidential and enable 2FA. Respect & Lawfulness: Be respectful and comply with Irish law.

All Private and Public cases are manually reviewed before becoming visible. Automated profanity/threat detection runs first; a human moderator then approves, requests changes, redacts, or declines. Moderation actions are logged and time-stamped.

Private cases: Visible only to the selected Representative and authorised staff. Public cases: Visible publicly and may be indexed by search engines. We do not display personal identifiers.

Your own material or content you are authorised to use. Factual information and good-faith opinions relevant to the issue.

No spam, harassment, hate speech, threats, misinformation, copyright infringement, scams, malware, or illegal activity. No posting of others’ personal data without consent. No graphic violence or explicit sexual content.

Stay on topic. Citizens may have up to 10 active cases. Representatives should acknowledge new cases within 36 hours (business hours).

Process personal data lawfully and transparently. Share only the minimum data necessary. Representatives act as Controllers for case content; Philoware Limited acts as Processor.

Manual moderation. Profanity/threat detection. ID verification (manual). Encryption, 2FA, AWS Ireland hosting.

Report breaches via in-app Support. We may remove content, restrict accounts, or terminate access. Serious risks may be reported to authorities.

Petitions show public support and create awareness. They are not an official statutory submission process. Only verified accounts may sign. No bots or fake signatures.

You retain ownership of your content. You grant a limited licence to host and display it to operate the service.

Representatives may share case information with relevant agencies solely to progress the case.

Breaches may result in content removal, restrictions or permanent account termination. We may preserve and disclose information where required by law.