CITIZEN TERMS OF SERVICE

The Platform operates as a neutral technological intermediary facilitating communication between Citizens and Representatives. Constituency does not act as an agent, fiduciary, public authority, or decision-maker on behalf of any Representative, government body, or public institution. The submission of a Case does not create any legally enforceable duty on the part of a Representative to respond, intervene, or secure a particular outcome. Representatives retain full discretion in the exercise of their public functions. Any communications issued by Representatives through the Platform are provided in their independent capacity and shall not constitute legal, financial, medical, or professional advice. Citizens acknowledge that reliance upon any communication is undertaken at their own risk.

Where a Citizen elects to designate a Case as "Public," including Petitions, the Citizen expressly acknowledges that such Case may be viewable by other Users, indexed by search engines, cached by third parties, or otherwise disseminated beyond the control of the Platform. Constituency shall not be liable for third-party republication or indexing occurring outside its reasonable control.

The following forms of identification may be accepted for the purpose of confirming identity: (a) Primary Identification: • Valid or recently expired Irish passport; • Irish driving licence (learner permit or full licence); • Public Services Card (PSC); or • Irish Residence Permit (where applicable). (b) Secondary Identification: • Utility bill (e.g., electricity, gas, or water) issued within the previous three (3) to six (6) months; • Bank or credit union statement; • Official correspondence issued by an Irish public authority (including the Revenue Commissioners or the Department of Social Protection); • Insurance, tax, or similar official documentation. The Platform may require one (1) primary identification document and, where necessary to verify address or reduce fraud risk, one (1) secondary document, unless sufficient verification is achieved through a single document containing embedded verification features. Users who are unable to provide standard identification documents, including individuals without access to Irish-issued ID, may submit alternative documentation issued by competent authorities (such as immigration or international protection documents) for the purpose of identity verification. The Platform may accept such documentation at its discretion and apply additional or proportionate verification measures where reasonably necessary to confirm identity or prevent fraud, including limiting access to certain features pending verification. Constituency reserves the right to accept equivalent official documents issued by competent public authorities, or to request additional documentation where reasonably necessary to verify identity or prevent fraud. Only information strictly necessary to confirm identity shall be processed, and documents shall be handled in accordance with the data minimisation and storage limitation principles under applicable data protection law.

As part of the approval and verification process, the User's profile information must materially correspond with the identification documents submitted. Minor or explainable variations in names or identifiers (including differences arising from transliteration, cultural naming conventions, use of middle names or initials, or changes due to marriage or legal processes) may be accepted, provided that the User's identity can be reasonably and reliably established. Where discrepancies arise, the Platform may require the User to update their profile details to align with the submitted identification and/or provide additional supporting documentation to resolve such discrepancies.

Upon resolution of a Case, its treatment shall depend on its classification at the time of submission. Private Cases shall remain confidential and shall not be disclosed, published, or made publicly accessible by the Platform or any Representative without the Citizen's explicit consent, except where required by applicable law, legal process, or statutory obligation. Public Cases may remain accessible following resolution and may continue to be indexed, archived, or disseminated by third parties beyond the control of the Platform, and may be retained or displayed for transparency, civic engagement, or informational purposes, subject to applicable law and the exercise of data subject rights. The Platform may use anonymised or aggregated information derived from Cases for statistical, operational, or service improvement purposes, provided that no individual is identifiable. Nothing in this Section shall restrict disclosure required for compliance with legal obligations or for the establishment, exercise, or defence of legal claims.

Where a Citizen submits personal data relating to any third party, the Citizen represents and warrants that such submission is lawful, and that the Citizen has secured any required consent or other lawful basis prior to submission; otherwise, he/she shall indemnify Constituency against regulatory claims arising from unlawful third-party disclosures attributable to the Citizen.

Citizens shall refrain from submitting any sensitive personal data, including personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, as well as genetic data, biometric data for identification purposes, data concerning health, or data concerning a person's sex life or sexual orientation. Citizens shall likewise refrain from submitting any personal data relating to criminal convictions, criminal offences, alleged offences, or related security measures unless: (a) such submission is strictly necessary for the purposes of the Case; and (b) the Citizen has identified and can demonstrate a valid lawful basis for the processing of such data under applicable data protection law. The Controller, as the case may be, reserves the right to delete, redact, or refuse to process any such data where the above conditions are not satisfied.

Citizens shall not (a) use Case data or information obtained through the Platform for personal enrichment or commercial exploitation; (b) transfer, disclose, or provide access to Case data or user information to third parties without a lawful basis; (c) engage in discriminatory profiling or misuse of personal data obtained through the Platform; (d) use automated scraping tools, bots, or similar technologies to collect or extract data from the Platform; (e) capture, distribute, publish, or otherwise disseminate screenshots of any Case details, Citizen or Representative information, or any part of the Platform without authorization; or (f) share, transfer, or permit the use of the Citizen's Platform account credentials with any other person.

Citizens acknowledge that Case data submitted through the Platform may be exported or downloaded by the relevant Representative in the exercise of official functions, including for record-keeping, administrative handling, or compliance with legal obligations. Once exported, such data may be stored or processed outside the Platform environment and may not be subject to the same technical controls or protections provided within the Platform.

Nothing in these Terms shall be interpreted as restricting lawful freedom of expression under applicable law. However, Citizens shall not submit defamatory, discriminatory, malicious, threatening, harassing, or unlawful content.

Citizens acknowledge that communications addressed to elected Representatives through the Platform may, in certain circumstances, become subject to disclosure under applicable Freedom of Information legislation, public records laws, parliamentary transparency requirements, or other lawful disclosure obligations. By submitting communications through the Platform, Citizens consents that such communications may be accessed, disclosed, or published by the relevant public authority in accordance with applicable law.

Citizens shall have access to an effective internal complaint-handling mechanism in respect of content moderation decisions, including decisions to remove, disable access to, suspend, restrict, or otherwise limit content or accounts. Such complaints must be submitted within the timeframe and in the manner specified herein. Citizens may submit complaints through the Support function available within the Constituency dashboard, which allows users to contact Platform support and request review of the relevant moderation decision. Upon receipt of a complaint, the Platform shall review the matter in accordance with its internal procedures and applicable platform rules.